Technical Writing Analyst II
Core
Create accurate, thorough documentation including installation guides, help systems, web services guides, technical white papers, and knowledgebase articles to support product delivery and customer enablement.
Role type
Technical Writing Analyst
Builds
User guides, implementation guides, developer documentation, API documentation, release notes, and online help content
Domain
Insurance technology and risk solutions
Deliverable
product features
Required skills
Technical writing, information structuring, software development process understanding, writing and editing, analytical thinking, project management, interviewing and research
Preferred skills
DITA/Oxygen XML Author, XML, HTML, GitLab, markdown-based workflows, Model Context Protocol (MCP), semantic ontology, knowledge graphs, metadata modeling, taxonomy design, AI tools
Technologies
DITA, Oxygen XML Author, GitLab, XML, HTML, Markdown
Responsibilities
Collaborate with Product Management, Technology, and Customer Enablement to gather information; Create and maintain various documentation types; Recommend and implement documentation best practices and workflows; Manage documentation deliverables across multiple concurrent projects
Seniority
Mid-level, hands-on IC
