Assistant Manager, CS Project Management
Core
Drive revenue growth and optimize sales performance across service channels (inbound/outbound, walk-in, digital) for Mobile Experience and Home appliance products.
Role type
Assistant Manager, CS Project Management
Builds
Sales strategies, performance dashboards, and regional project initiatives for service channels.
Domain
Telecommunications / Consumer Electronics
Deliverable
product features
Required skills
Sales project management, sales strategy development, sales analysis, resource management, CRM usage, process gap identification, compliance management
Preferred skills
Experience in Mobile Experience or Telecommunication industry, proficiency in Excel or data analytics tools, experience with e-commerce and digital sales platforms
Technologies
Excel, CRM tools
Responsibilities
Refine sales scripts and training for contact center agents, develop and implement sales strategies for Mobile and Home appliance products, conduct sales analysis to identify improvement opportunities, set up and lead individual project initiatives, perform field checks to improve sales conversion, manage operational risks in the sales customer journey
Seniority
Mid-level, hands-on IC
