Team Manager Customer Success - Spanish Speaker
Core
Lead and develop a team of Customer Success Managers to drive customer adoption, retention, and growth for Workiva's AI-powered financial reporting platform.
Role type
Senior IC Team Manager, Customer Success
Builds
Customer retention and growth outcomes for enterprise clients
Domain
Financial technology / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
People management, team coaching, performance evaluation, hiring and onboarding, cross-functional communication, process optimization, churn prevention, escalation management
Preferred skills
Italian language fluency, complex problem solving, analytical thinking, multitasking
Technologies
Customer success management tools, performance evaluation systems
Responsibilities
Lead a team of CSMs to deliver retention and growth; Coach CSMs on key metrics like onboarding and adoption; Manage performance evaluations and address escalated employee issues; Scale the organization through hiring and training; Update team on cross-departmental initiatives; Monitor customer satisfaction and prevent churn.
Seniority
Senior, hands-on IC
