Technical Support Specialist
Core
Investigate and resolve complex production issues for financial crime compliance software in cloud, on-prem, and hybrid environments.
Role type
Senior Support Engineer (Financial Crime Compliance)
Builds
Firco Enterprise product family for major banks and financial institutions
Domain
Financial crime compliance, large-scale distributed systems
Deliverable
client delivery
Required skills
Linux/Windows troubleshooting, cloud-native architecture debugging, Java web applications, SQL query debugging, UNIX/Linux shell scripting, relational database schema design, distributed systems debugging, API debugging, JSON/XML data handling
Preferred skills
SAML/OAuth authentication flows, REST API lifecycle management, proprietary data format mapping
Technologies
Java, HTTP/HTTPS, SSL/TLS, SAML, OAuth, REST APIs, Oracle, SQL Server, UNIX/Linux shell, PowerShell, Bash, JSON, XML
Responsibilities
Perform technical investigations into complex production issues, analyze application logs and database records to identify root causes, reproduce issues in controlled test environments, debug behavior across distributed systems and APIs, collaborate with Product teams to file defect reports, participate in Severity-1 critical incident troubleshooting
Seniority
Senior, hands-on IC
