Customer Support Engineer
Core
Providing technical guidance, troubleshooting, and validation for LNRSG risk mitigation software solutions to enterprise customers via phone and email.
Role type
Senior Customer Support Engineer (SaaS/Enterprise)
Builds
LNRSG Service (Anti-Money Laundering, Fraud, Credit Risk mitigation)
Domain
Financial Services / Risk Management / SaaS
Deliverable
client delivery
Required skills
SQL query generation, HTML, API integration troubleshooting, web workflow analysis, mobile fingerprinting support, network connection troubleshooting, rule configuration, software maintenance, debugging
Preferred skills
Android/iOS SDK development, Java, PHP, Perl, JSP/JSF, Ruby, Javascript, ASP.Net
Technologies
LNRSG, SaaS, Android, iOS, Java, PHP, Perl, JSP, JSF, Ruby, Javascript, ASP.Net, SQL, HTML
Responsibilities
Troubleshoot customer integrations, Desktop/Laptop and mobile fingerprinting, API Integrations, and rules; Monitor service functionality and perform post-deployment testing; Escalate complex technical issues; Address customer questions regarding software products and workflows.
Seniority
Mid-Senior, hands-on IC
