Service Advisor
Core
Liaison between customers and technicians to manage vehicle service appointments, prepare repair estimates, and communicate repair needs.
Role type
Service Advisor (Sales/Service)
Builds
Repair orders, service estimates, and customer service experiences for automotive dealership clients
Domain
Automotive retail / Aftermarket service
Deliverable
product features
Required skills
Customer communication, repair estimation, repair order preparation, warranty administration, computer proficiency, basic mechanical understanding
Preferred skills
CDK system experience, 2 years of service writing in a dealership, high-volume adaptability
Responsibilities
Communicate between customers and technicians, develop repair estimates, prepare and enter repair orders, inform customers of service needs and completion times, administer manufacturer warranties
Seniority
Individual Contributor, entry-to-mid level