Fixed Operations Manager
Core
Manage and optimize the daily operations of the Service and Parts departments at a Hyundai dealership, focusing on staff development, customer resolution, and revenue generation.
Role type
Fixed Operations Manager (Automotive Dealership)
Builds
Service and Parts department operations for a Lithia Hyundai dealership
Domain
Automotive retail / Dealership operations
Deliverable
product features
Required skills
Staff recruiting and training, performance management, customer complaint resolution, warranty and receivables administration, OSHA compliance, department reporting
Preferred skills
Role-play facilitation, MIS data analysis, coaching and mentoring
Technologies
MIS systems
Responsibilities
Recruit, train, and develop service and parts staff; resolve customer requests and concerns; inspect repair orders for accuracy; manage warranty and receivables tracking; maintain department cleanliness and safety compliance; conduct staff meetings and complete monthly reporting.
Seniority
Manager, hands-on operational leadership