Unified Communications Engineer III (Voice)
Core
Design, implement, and maintain enterprise voice services and Microsoft Teams Phone infrastructure for a university campus.
Role type
Senior Unified Communications Engineer (Voice)
Builds
Converged voice and Microsoft 365 communication environment
Domain
Higher Education / Enterprise Telecommunications
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft Teams Phone administration, Direct Routing, Session Border Controllers (SBC), Microsoft Teams Rooms (MTR), PowerShell scripting, PoE infrastructure management, E911 compliance (Kari's Law, Ray Baum's Act), ServiceNow incident management, contact center integrations, PBX decommissioning, vendor evaluation
Preferred skills
Advanced Microsoft Teams Phone design, large-scale endpoint provisioning, call quality monitoring (CQD, Call Analytics), cross-platform M365 integrations, voice system migrations
Technologies
Microsoft Teams Phone, Direct Routing, Session Border Controllers (SBC), Microsoft Teams Rooms (MTR), ServiceNow, PowerShell, CQD, Call Analytics
Responsibilities
Design and support enterprise voice solutions including Microsoft Teams Phone and Direct Routing; Administer Microsoft Teams Rooms (MTR) hardware and configuration; Troubleshoot complex voice issues and manage incidents in ServiceNow; Develop PowerShell scripts to automate provisioning and maintenance; Support migration from legacy voice systems to Microsoft Teams Phone; Monitor voice platform health and call quality; Guide junior engineers and contribute to team documentation
Seniority
Senior, hands-on IC