Senior Analyst IT – Network Voice (Unified Communications)
Core
Lead and manage global Voice and Unified Communications infrastructure, ensuring high availability, reliability, and superior call quality across the organization.
Role type
Senior IC Network Voice Lead (Unified Communications)
Builds
Enterprise voice services, SIP trunking, IP Telephony, Voice Gateways, IP IVR solutions, and hybrid collaboration platforms.
Domain
Telecommunications / Unified Communications / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SIP trunking, IP Telephony, Voice Gateways, Circuit provisioning, Carrier management, Unified Messaging, AV systems, Zoom/Teams telephony, Global Conferencing, SBC implementations, SIP/RTP protocols, QoS, voice troubleshooting tools
Preferred skills
Cisco CCNP Collaboration, CCIE Collaboration, Microsoft Teams Voice Engineer, Zoom Certified
Technologies
Cisco, AudioCodes, Ribbon, Wireshark, RTMT, Voice Quality Monitoring, Microsoft Teams, Zoom
Responsibilities
Lead design, deployment, and support of SIP trunking, IP Telephony, and Voice Gateway solutions; Own end-to-end Circuit provisioning and Carrier Management; Manage and optimize Unified Messaging platforms; Oversee enterprise AV systems and conference room solutions; Drive adoption and integration of Zoom/Teams telephony and hybrid collaboration platforms; Act as technical lead for voice projects including migrations to Microsoft Teams and SBC implementations; Perform advanced troubleshooting of voice issues and lead root-cause analysis; Mentor junior voice engineers and define best practices; Ensure proactive monitoring, capacity planning, and performance optimization; Maintain documentation, runbooks, network diagrams, and SLAs; Participate in 24x5 weekend on-call rotation as primary escalation point.
Seniority
Senior, hands-on IC with leadership responsibilities
