Delivery Manager - Experience Design
Core
Ensure internal customers (regions) receive best-in-class service for applications in a cost-effective manner while managing delivery for Design Engineering teams and the XEN Experience Design Lab.
Role type
Senior Delivery Manager (Experience Design & Operations)
Builds
Design Engineering services and XEN Experience Design/Innovation Lab programs for global clients
Domain
Digital Transformation, Customer Experience (CX), Design Engineering
Required skills
Design Delivery Management, Resource Management, Program/Project Management, Distributed Team Leadership, Capacity Planning, Utilization Management, Proposal/Presales Support, Stakeholder Management, Performance Management, Risk Management
Preferred skills
User Experience Design, Management, Design Thinking, Batchelors/Masters degree in User Experience Design or management
Technologies
XEN Methodology, XEN Tools, Experience Trend Reports
Responsibilities
Manage resource allocation, capacity planning, availability, and bench tracking across Experience Design teams; Provide delivery and operational support for XEN teams, programs, and initiatives including workshops and space requirements; Monitor and drive timesheet compliance and operational processes; Support hiring, onboarding, and deployment of resources; Coordinate training, skill development, and certification initiatives; Manage governance on projects and pipeline to identify delivery risks; Provide regular visibility on initiative progress, risks, and delivery status.
Seniority
Senior, hands-on IC with leadership responsibilities
