Salesforce Project Manager
Core
Drive and oversee the delivery of Salesforce projects to ensure objectives are met within agreed time, cost, and quality constraints.
Role type
Senior Salesforce Project Manager
Builds
Customer experience solutions using Salesforce Service Cloud and Marketing Cloud
Domain
Marketing technology / Customer Experience
Required skills
Salesforce project management, CRM implementation, Salesforce Service Cloud, Salesforce Marketing Cloud, Agile/SCRUM, Jira, solution design, budget management, risk mitigation, client relationship management, team supervision
Preferred skills
Pre-sales support, change request facilitation, customer satisfaction survey analysis, up-selling/cross-selling identification, retrospective leadership
Technologies
Salesforce, Jira, Service Cloud, Marketing Cloud
Responsibilities
Provide support in pre-sales tasks including solution design and estimation; Assign and supervise team tasks; Manage project progress to meet deadlines, scope, and budget; Facilitate change requests; Provide visibility of project progress to clients and CSM; Alert operations management of potential deviations; Monitor project documentation; Lead project demos; Lead issue resolution; Lead customer relationship and satisfaction; Evaluate project outcomes; Identify up-selling opportunities; Lead team retrospectives; Participate in team development and training
Seniority
Senior, hands-on IC
