Operations Manager
Core
Manage end-to-end staffing and resource planning across all crafts, with a primary focus on offshore and nearshore delivery teams.
Role type
Operations Manager (Staffing & Resource Planning)
Builds
Staffing plans, resource allocation, and bench management for delivery teams
Domain
Digital Agency / Professional Services
Required skills
Resource planning, workforce management, FTE allocation, bench management, candidate sourcing, interview scheduling, onboarding coordination, hiring plan review, contractor negotiation, cost tracking, utilization reporting, risk flagging
Preferred skills
Experience with resourcing/booking systems (WorkBook, WorkFront), multi-department staffing support
Technologies
WorkBook, WorkFront, Excel
Responsibilities
Manage end-to-end staffing and resource planning across Merkle DK crafts; Coordinate daily and weekly with craft and delivery leads to resolve staffing gaps; Coordinate candidate sourcing, interview scheduling, and onboarding communications; Maintain availability and bench tracking spreadsheets; Provide staffing input on Go/No-Go decisions for project hires and contractor use; Review hiring plans and track staffing needs against demand; Negotiate with contractors and track associated costs; Track and report on staffing levels, utilization, and bench; Provide monthly overviews of staffing, cost, and resourcing status; Flag resourcing risks early and propose solutions
Seniority
Mid-level, hands-on IC