Social Media Client Success Manager
Core
Manage accounts for major brands and Fortune 1000 companies, delivering social media solutions including moderation, engagement, insights, and creative strategies to ensure client goals are met.
Role type
Senior Client Success Manager (Account Management)
Builds
Retention and growth of enterprise social media accounts
Domain
Social Media Solutions / Digital Marketing
Deliverable
client delivery
Required skills
Account management, project management, budgeting, strategic planning, social media strategy, Salesforce proficiency, proposal writing, cross-functional collaboration
Preferred skills
Paid social media expertise, community management, experience with Sprinklr/Khoros/Sprout, presentation skills, problem-solving
Technologies
Salesforce, Microsoft PowerPoint, Microsoft Teams, Sprinklr, Khoros, Sprout
Responsibilities
Act as primary contact for senior stakeholders, deliver regular client reviews and presentations, advise on social media strategy, support project implementation, maintain Salesforce data, partner with external agencies, contribute to new business pitches.
Seniority
Mid-Senior, hands-on IC