Social Media Client Success Manager
Core
Deliver best-in-class account management to retain and grow major brand and Fortune 1000 clients by implementing social media solutions, strategies, and services.
Role type
Senior Client Success Manager (Social Media)
Builds
Social media engagement, insights, creative strategies, and moderation services for global brands
Domain
Social Media / Digital Marketing / Brand Management
Deliverable
client delivery
Required skills
Account management, project management, budgeting, social media strategy, strategic planning, reporting, proposal writing, Salesforce management, cross-agency collaboration
Preferred skills
Paid social media strategies, community management, experience with Sprinklr/Khoros/Sprout, Microsoft PowerPoint/Teams, travel for onsite visits
Technologies
Salesforce, Sprinklr, Khoros, Sprout, Microsoft PowerPoint, Microsoft Teams
Responsibilities
Act as primary client contact for major brands; deliver regular client reviews and presentations; advise on social media strategy; support project setup and implementation; maintain Salesforce data and work on proposals/SOWs; contribute to new business pitches; shape strategic offerings with senior management
Seniority
Mid-Senior, hands-on IC