Partner Support Associate
Core
Handle incoming calls, chats, and emails from customers in English to resolve routine questions and ensure customer satisfaction for client services and in-store offerings.
Role type
Customer Support Associate (Call Center)
Builds
Customer service interactions and resolved support tickets
Domain
Retail / Customer Service
Deliverable
client delivery
Required skills
English (fluent written and verbal), active listening, problem-solving, call center software proficiency, multitasking, reliability
Preferred skills
Salesforce experience
Responsibilities
Respond to customer inquiries via phone, chat, and email; document tickets in the call center database; follow specific scripts and call flows; meet performance metrics including call quality and satisfaction scores; attend training sessions and team meetings.
Seniority
Entry-level
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