Manager, Customer Strategy
Core
Deliver high-impact customer strategy and transformation engagements for clients, connecting customer needs with business and operating-model priorities to drive growth and loyalty.
Role type
Manager, Customer Strategy (Consulting/Transformation)
Builds
Strategic roadmaps, client presentations, and transformation initiatives for brands.
Domain
Digital Marketing, Customer Experience Management (CXM), Business Transformation
Deliverable
product features
Required skills
Customer strategy, CRM, strategic storytelling, data analysis, stakeholder management, change management, AI/technology integration, project delivery
Preferred skills
Consultancy experience, operating model design, innovative technology concepts
Responsibilities
Deliver workstreams across customer strategy and transformation projects; turn research and data into strategic insights; shape engagements and facilitate client conversations; build trusted client relationships; advise on AI enablement for business transformation.
Seniority
Manager, hands-on IC with team collaboration
