Manager, Customer Strategy
Core
Deliver high-impact strategy and transformation engagements for clients, focusing on customer strategy, CRM, and operating-model considerations to drive growth and loyalty.
Role type
Manager, Customer Strategy (Consulting/Transformation)
Builds
Strategic roadmaps, client presentations, and transformation initiatives for brands.
Domain
Digital Marketing, Customer Experience Management (CXM), Business Transformation
Deliverable
product features | dashboards & analysis | client delivery
Required skills
Customer strategy, CRM, strategic project management, data-to-insight translation, stakeholder management, analytical problem-solving, storytelling, technology integration
Preferred skills
AI application in business transformation, organizational redesign, cultural change management
Technologies
CRM systems, AI tools, data analytics platforms
Responsibilities
Lead workstreams across customer strategy and transformation projects; translate research and data into strategic narratives; facilitate client workshops and presentations; collaborate with data and technology teams on AI-enabled solutions; manage complex matrix structures and key industry relationships.
Seniority
Manager, hands-on IC with client-facing responsibilities
