Program Manager II
Core
Lead the development, implementation, and daily operations of Kentucky's Regional Medical Operations Coordination Center (RMOCC) to enhance real-time visibility, communication, and decision-making across EMS agencies, hospitals, and public health partners.
Role type
Senior Program Manager (Healthcare Operations & Emergency Coordination)
Builds
Statewide healthcare coordination capabilities, operational dashboards, and emergency response protocols.
Domain
Healthcare operations, Emergency Management, Public Health
Required skills
Program management, Stakeholder engagement, Emergency operations coordination, Data reporting, Technology implementation, Team leadership
Preferred skills
Healthcare administration, EMS operations, Incident Command System (ICS) principles, Grant management, Rural healthcare experience
Technologies
Pulsara, Healthcare coordination platforms, Operational dashboards
Responsibilities
Support day-to-day RMOCC operations including communication workflows and situational awareness; Coordinate routine activities among hospitals, EMS agencies, and healthcare partners; Support activation and management during emergency events and surge situations; Develop and maintain collaborative relationships with state and regional healthcare partners; Monitor hospital capacity, EMS resource availability, and patient movement metrics; Assist with implementation of care coordination technologies and training; Support readiness activities, drills, and maintenance of operational protocols; Provide operational guidance and support to RMOCC coordinators and staff.
Seniority
Senior, hands-on IC with leadership responsibilities