Service Advocate - Remote
Remote · from United States
Core
Telephonic health advocate helping Medicare members complete screenings, vaccinations, and medication refills to improve health outcomes.
Role type
Senior IC health advocate (telephonic)
Builds
Member health engagement and service completion
Domain
Healthcare / Medicare / Health Advocacy
Deliverable
client delivery
Required skills
Telephonic communication, Medicare knowledge, Pharmacy terms, Behavior change techniques, Call center experience, Empathy, Documentation
Preferred skills
Medical certification (CNA/MA), Windows applications proficiency, Active listening
Responsibilities
Inbound and outbound calls to members and providers, Assist with healthcare visits and medication refills, Work through barriers to member health, Provide health education, Document conversations in health records