Bilingual Customer Service Representative – Broker Services (English/Spanish)
Core
Bilingual customer service representative handling inbound brokerage inquiries for health insurance applications, contracts, and producer eligibility.
Role type
Bilingual customer service representative (Broker Services)
Builds
Customer support interactions and documentation for health insurance brokerage operations
Domain
Health Insurance / Brokerage Services
Deliverable
client delivery
Required skills
Bilingual English/Spanish communication, research, problem-solving, data entry, policy application, system navigation, attention to detail
Preferred skills
Health insurance experience, Medicare knowledge, broker/producer support experience, Microsoft Office proficiency
Responsibilities
Handle inbound brokerage inquiries, process Medicare contracts and appointments, verify certifications, review commission inquiries, perform data entry, assist with credentialing, support background check review
Seniority
Individual Contributor, Entry to Mid-level