Coordinator – TempAlert Repairs & Maintenance
Core
Triage and resolve inbound service tickets for temperature monitoring equipment at CVS/pharmacy and MinuteClinic locations via phone and email.
Role type
Senior IC IT support coordinator (remote help desk)
Builds
Operational continuity of temperature monitoring devices for pharmacy operations
Domain
Healthcare operations + IT support
Required skills
remote troubleshooting, ticketing applications, data entry, Microsoft Office (Word/Excel/Outlook), root cause analysis, time management, multi-tasking, written communication, verbal communication, headset usage
Preferred skills
customer service, problem solving
Technologies
SmartSense (TempAlert), ticketing applications, Microsoft Office suite
Responsibilities
Provide remote troubleshooting for malfunctioning equipment via phone, support email inbox inquiries, assist with training documentation, train new team members, cross-train in related monitoring spaces, interpret technical dashboards for root cause analysis
Seniority
Junior, hands-on IC