Care Management Associate - Work at Home - Florida
Core
Non-clinical care coordination and administrative support for the Florida Long-Term Services and Supports (LTSS) Care Management team.
Role type
Administrative Care Management Associate
Builds
Operational support for member outreach, enrollment, referral processing, and appointment coordination within the LTSS program.
Domain
Healthcare / Long-Term Services and Supports (LTSS)
Deliverable
dashboards & analysis
Required skills
Communication, Customer service, Data entry, Microsoft Office, Multitasking
Preferred skills
Healthcare experience, Care management experience, Medicaid experience, Administrative support experience
Responsibilities
Conduct outbound member outreach and engagement activities, Support scheduling of assessments and care management appointments, Process referrals and assist with care management enrollment activities, Administer questionnaires and health risk assessments, Provide appointment reminders and post-appointment follow-up, Document activities and enter data into care management systems, Respond to phone queue inquiries and route issues appropriately, Support care managers with administrative and non-clinical coordination activities
Seniority
Entry-level, individual contributor