Senior Assistant, Client and Colleague Support (Tier 2)-5
Core
Senior Assistant supporting the Supplemental Benefits team by managing daily escalations, investigating issues, and providing resolutions to clients and colleagues.
Role type
Senior Assistant (Tier 2) Client and Colleague Support
Builds
Escalation resolutions and support for Health Plans and internal teams
Domain
Health Insurance / Supplemental Benefits
Deliverable
client delivery
Required skills
Customer service, Microsoft Office (Excel, Word, Access, PowerPoint), Email support, Issue resolution, Written documentation, Problem solving
Preferred skills
Call center technologies, Call center environment experience, Associate's degree
Responsibilities
Manage daily escalations from Health Plans and Call Center teams, Investigate and complete escalation emails, Update Health Plan follow-up comments and reimbursement claims, Perform offline work such as address validation and returned mail processing
Seniority
Senior, hands-on IC