People Operations Global Lead/Manager
Core
Global People Operations leader responsible for running day-to-day HR Service Delivery across the Americas and establishing global service delivery standards, governance, and regional alignment.
Role type
Senior People Operations Global Lead / Manager
Builds
Scalable, digitally enabled People Operations service model with consistent global standards and localized regional execution.
Domain
Global HR Service Delivery / People Operations
Deliverable
Dashboards & analysis | product features
Required skills
HR Service Delivery management, case management, employee lifecycle operations, process improvement, team leadership, global partnership, data-driven performance management, SLA adherence
Preferred skills
Digital/AI-enabled service model evolution, cross-regional alignment, operational excellence
Technologies
ServiceNow
Responsibilities
Own and drive global HR service delivery standards and governance; Lead HR Service Delivery for the Americas including case management and employee lifecycle; Partner with EMEA and APAC leads for regional alignment; Manage team execution, escalations, and service quality metrics; Drive continuous improvement and digital transformation of the service model.
Seniority
Senior, hands-on IC with team leadership