Welcome Coordinator (Bilingual Preferred)
Core
Create an inclusive environment and manage front-desk operations for patients at Oak Street Health clinics.
Role type
Front-desk administrative coordinator
Builds
Seamless patient onboarding and clinic operations
Domain
Healthcare / Patient Services
Deliverable
Dashboards & analysis
Required skills
Computer skills, Google Suite, Phone etiquette, Multilingual communication (Spanish/Polish/Russian), Administrative task management
Preferred skills
Customer service experience, College education
Technologies
Electronic medical record platform, Electronic fax platform, Google Suite
Responsibilities
Welcoming patients and guests, Conducting visit check-in and assisting with forms, Collecting co-pays, Updating patient information in EMR, Scheduling appointments, Managing phone lines and outbound calls, Managing faxes, Maintaining cleanliness of waiting areas
Seniority
Individual Contributor, Entry to Mid-level