Technology Services Help Desk Technician

Hoover, AL - Riverchase Operations Center (Birmingham, AL)💼 Full-time💰 $50,500–$50,500🗓 2026-08-18 → 2026-09-27

Core

Provides Level 2 technical support for internal users by resolving complex IT system issues, troubleshooting hardware/software, and managing tickets.

Role type

Help Desk Technician (Level 2)

Builds

IT service restoration and user support for internal staff

Domain

Banking/Financial Services IT Support

Deliverable

client delivery

Required skills

PC troubleshooting, ticket tracking, Active Directory, Windows OS, TCP/IP, LAN/WAN, ServiceNow, Microsoft 365, cybersecurity compliance

Preferred skills

Financial banking software experience, CHDP certification, Microsoft 365 Fundamentals certification

Technologies

ServiceNow, Active Directory, PCOMM, Microsoft Office/O365, Windows OS

Responsibilities

Resolve escalated technical issues, investigate and fix user/system problems, answer calls/chats/emails, ensure SLA compliance, support process improvements

Seniority

Entry to Mid-level, hands-on IC

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