Sr. Client Operations Analyst
Core
Supports relationships with health plan partners by providing accurate follow-up, ad-hoc reporting, data analysis, and managing client deliverables and marketing materials.
Role type
Sr. Client Operations Analyst
Builds
Client success programs, reports, and deliverables for health plan partners
Domain
Health insurance / Client operations
Deliverable
dashboards & analysis
Required skills
Data analysis, Excel (intermediate to advanced), Google Suite, Project management, Cross-functional collaboration, Client communication, SLA management, Documentation
Preferred skills
Client-facing experience, Remote work autonomy, Task prioritization, Independent problem solving
Technologies
Excel, Google Suite
Responsibilities
Develop and implement strategic programs aligned with business objectives; Lead cross-functional project teams; Organize and present KPIs; Execute on client SLAs for reports and deliverables; Manage client marketing materials and direct mail campaigns; Track and resolve client requests and member grievances; Document client meetings and action items.
Seniority
Senior, hands-on IC