Analyst, Account Manager
Core
Primary point of contact for Aetna International's largest global client relationships, providing strategic account management and operational support across multiple regions.
Role type
Senior Account Manager (Global Healthcare)
Builds
High-level service delivery and client satisfaction for complex global health insurance accounts
Domain
Global Health Insurance & Benefits Administration
Deliverable
client delivery
Required skills
Strategic Account Management, Client Relationship Management, Healthcare Operations, Cross-Functional Collaboration, Data Analysis, Process Improvement, Project Coordination, Issue Resolution, Executive Communication
Preferred skills
Global Healthcare Knowledge, Stakeholder Education, Vendor Management, Cultural Awareness
Technologies
None explicitly stated
Responsibilities
Lead client meetings and training sessions, coordinate complex benefits and claims issues, monitor service performance KPIs, develop educational materials for stakeholders, support global healthcare access initiatives, manage time-sensitive communications across time zones
Seniority
Mid-Senior, hands-on IC