Quality Management Supervisor
Core
Supervise Quality and Issue Resolution Specialists to audit service standards, investigate errors, and ensure continuity of care for patients.
Role type
Service Operations Quality Supervisor
Builds
Patient care continuity and service operation protocols
Domain
Healthcare / Service Operations
Deliverable
dashboards & analysis
Required skills
Team supervision, problem solving, analytical skills, Microsoft Excel, Google Sheets, verbal and written communication, time management
Preferred skills
Quality Assurance, error root cause analysis, NICE CXOne, Service Operation protocols (TPS and Pharmacy Technicians), EPIC
Responsibilities
Directly supervise a team of Quality and Issue Resolution specialists, monitor productivity reports, adjust staff assignments, deliver performance reviews and coaching, support Care Teams with escalated issues, contribute to workflow development and process improvement.
Seniority
Individual Contributor, Supervisory