Inbound Outbound Queue Associate
Core
Coordinate medical services intake, screening, and referrals via phone and fax while verifying eligibility and benefits.
Role type
Inbound/Outbound Queue Associate (Medical Services)
Builds
Medical service authorizations and member referrals
Domain
Health insurance / Medical management
Required skills
Medical assistant or clinical experience, Eligibility verification, Benefits verification, Non-medical research, Outbound calling, Aetna system navigation, HIPAA compliance
Preferred skills
Call center experience, Prior authorization experience, Associate's degree
Technologies
Aetna Systems (MedCompass, QNXT, ProFAX, ProPAT), Microsoft Office 365, Teams, Outlook, Excel