Senior Analyst, Project Management
Core
Directing all aspects of customer benefit plan implementation for self-funded new business clients.
Role type
Senior Project Manager (Health Benefits Implementation)
Builds
Customer benefit plan implementations for self-funded clients
Domain
Health insurance / Benefits administration
Deliverable
client delivery
Required skills
Project management, client-facing communication, negotiation, conflict resolution, stakeholder coordination, strategy execution, quality assurance, exception management, feedback solicitation
Preferred skills
Health plans and benefits experience, Salesforce, Microsoft Teams, Excel, Outlook, Aetna organizational knowledge
Responsibilities
Partner with internal and external stakeholders to identify and address critical implementation issues; act as a single point of contact for benefit plan implementation; mediate and coordinate resolution of project deliverables; develop and execute implementation strategies; ensure strategy administration aligns with performance guarantees; engage team members to follow through on responsibilities; evaluate impact of customer exceptions and develop alternatives; solicit and assess customer feedback for continuous quality improvement.