Customer Service Representative
Core
Provide compassionate customer service and support for health benefit plans, claims, and healthcare providers.
Role type
Customer Service Representative (Health Benefits)
Builds
Customer satisfaction and successful navigation of health benefits and claims
Domain
Health Insurance / Benefits Administration
Deliverable
client delivery
Required skills
Active listening, problem-solving, documentation, empathy, basic computer skills
Preferred skills
Contact center experience, claims/provider/dental/medical experience, Microsoft Office
Responsibilities
Resolve customer inquiries and issues efficiently, educate customers about benefits and resources, document interactions and maintain confidential records, collaborate with teams to address service issues, utilize AI-enabled tools to improve efficiency
Seniority
Entry-level to Junior
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