Customer Service Representative (Overnight)
Core
Handle incoming/outgoing phone calls to patients and clients to answer questions, solve problems, provide education, and process new referrals while escalating issues to pharmacists.
Role type
Customer Service Representative (Healthcare)
Builds
Patient support and order processing services for CVS Health
Domain
Healthcare / Retail Pharmacy
Deliverable
client delivery
Required skills
High-volume phone contact handling, active listening, multi-tasking, problem solving, conflict resolution, insurance knowledge, reimbursement requirements knowledge, Windows-based applications proficiency, keyboarding
Preferred skills
Creative problem solving, empathy, patience, attention to detail, ability to work under pressure
Responsibilities
Answering customer questions, solving problems, providing patient education, processing new referrals, escalating issues to pharmacists, capturing patient information while multi-tasking
Seniority
Individual Contributor, Entry to Mid-level
