Customer Service Administrator
Core
Process customer orders, invoices, and returns to ensure accurate and efficient delivery performance for Jotun's paint products.
Role type
Customer Service Administrator
Builds
Order processing and invoice dispatch workflows
Domain
Paint manufacturing and distribution
Required skills
Data entry, order verification, invoice processing, inventory transaction logging, price verification, return processing, complaint logging, document flow control
Preferred skills
1-2 years administration experience, customer service or call centre exposure, tertiary degree
Technologies
Order management systems, customer complaint databases, inventory systems
Responsibilities
Process and verify customer orders for collection or delivery; Dispatch invoices and credit notes; Follow up on warehouse deliveries; Log customer complaints; Resolve invoice inquiries and discrepancies; Process customer returns according to guidelines; Verify system prices against purchase orders; Perform data entry of inventory transactions.
Seniority
Junior, individual contributor
