MMT Medicaid Specialist(Spanish/Polish Bilingual)
Core
Assist low-income patients with Medicaid eligibility assessments, applications, and redetermination processes via phone and in-person events.
Role type
Medicaid Specialist (Contact Center)
Builds
Patient access to healthcare coverage and low-income resources
Domain
Healthcare / Public Assistance
Deliverable
client delivery
Required skills
Medicaid program knowledge, eligibility assessment, application processing, redetermination navigation, patient advocacy, PC proficiency
Preferred skills
Sales background, prior Medicaid experience, community health experience, fluency in Spanish/Polish/Russian
Responsibilities
Place outgoing and receive incoming calls to assist patients with Medicaid redetermination and eligibility; attend in-person Medicaid redetermination events; serve as an internal resource for Medicaid questions; advocate for patients to secure entitled resources; coordinate across teams to meet patient needs.