Intake Coordinator, Regulatory Resolution Team
Core
Intake and initial triage of sensitive regulatory complaints and inquiries for CVS Health members and providers.
Role type
Intake Coordinator (Regulatory Resolution)
Builds
Regulatory case assignments and initial complaint documentation
Domain
Healthcare / Regulatory Compliance
Deliverable
dashboards & analysis
Required skills
Regulatory case definition, complaint screening, insurance verification, multi-system navigation, stakeholder collaboration
Preferred skills
Legal/regulatory/compliance environment experience, case intake workflow experience, prioritization in fast-paced settings
Technologies
GPS, CATS, ECHS
Responsibilities
Monitor department mailboxes and regulatory state portals; Confirm complaints meet regulatory case definitions; Serve as primary phone agent for the RRT line; Screen complaints using internal systems; Respond to insurance verifications from state regulators; Collaborate with internal stakeholders and analysts
Seniority
Entry-level to Mid-level, hands-on IC