Customer Service Representative- Accident and Health Franklin, TN.
Core
Customer service representative handling incoming calls to resolve complex inquiries, document interactions, and provide coverage information for Accident & Health and Family Expense plans.
Role type
Customer Service Representative
Builds
Customer satisfaction and loyalty through effective communication and issue resolution
Domain
Health Insurance / Customer Support
Deliverable
client delivery
Required skills
Call center experience, computer proficiency, multitasking, data evaluation, problem solving, verbal communication, active listening, patience, empathy
Preferred skills
Accident and health insurance experience, claims experience, decision making skills
Technologies
Telephone systems, multiple software applications
Responsibilities
Answer and document incoming contacts, resolve complaints, coordinate service recovery, answer questions regarding A&H and FE plans, communicate with diverse work units, document customer correspondence, meet company metrics
Seniority
Entry-level to Junior