Customer Service Representative- Accident and Health Franklin, TN.
Core
Handle incoming calls to answer questions about Accident & Health and Family Expense plans, resolve complaints, and coordinate service recovery to ensure member satisfaction.
Role type
Customer Service Representative (Insurance/Health Plans)
Builds
Customer support interactions for health insurance members
Domain
Health Insurance / Customer Support
Deliverable
client delivery
Required skills
Call center operations, data evaluation for service resolution, plan coverage explanation, record documentation, metrics adherence
Preferred skills
Accident and health insurance knowledge, claims experience, problem solving
Technologies
Telephone systems, multiple software applications
Responsibilities
Answer and document incoming contacts, resolve complex calls related to specialized services, identify data to implement course of action, communicate with diverse work units, document customer correspondence
Seniority
Entry-level, hands-on IC