Partner Success Manager
Core
Support partner success by managing quotes, orders, invoices, and customer escalations within the sales organization.
Role type
Partner Success Manager (Sales Support)
Builds
Enterprise mobility and IoT device management solutions
Domain
SaaS / Enterprise Mobility / IoT
Deliverable
client delivery
Required skills
Salesforce proficiency, CRM management, quote preparation, order processing, invoice handling, customer support escalation, sales data analysis
Preferred skills
SaaS product knowledge, industry trends awareness
Responsibilities
Prepare and send quotes to customers via Salesforce; Process orders and invoices accurately and timely; Support the Account Manager and other sales staff with daily tasks; Support perpetual cloud licenses and ensure smooth customer transitions; Help with support ticket escalations and follow up until resolution; Coordinate with marketing, product development, and customer service to ensure satisfaction; Maintain and update customer records and sales data; Generate and analyze sales reports.
Seniority
Entry-level to Junior (1-2 years experience)
