Regional IT Infrastructure Specialist
Core
Primary point of contact for IT needs at bioprocessing facilities, providing onsite and remote support for hardware, software, and telecommunications equipment.
Role type
Regional IT Infrastructure Specialist
Builds
Operational IT hardware and business applications for bioprocessing teams
Domain
Bioenergy / Bioprocessing
Required skills
Windows OS administration, Active Directory management, hardware troubleshooting, network administration (LAN/WAN, TCP/IP, 802.x), server maintenance, video conferencing setup
Preferred skills
Information Technology degree, 3+ years IT experience, valid driver's license with clean record
Technologies
Windows, Active Directory, TCP/IP, 802.x standards, Microsoft Office Suite
Responsibilities
Troubleshoot and repair computer software and hardware; manage internal IT support requests and tickets; configure and maintain personal computing devices; interact with external technical support teams; escalate server and network issues; assist with WiFi, surveillance, and telephone system upgrades; perform limited network administration tasks like password resets and account unlocks.
Seniority
Mid-level, hands-on IC