Supervisor of Training & Quality Operations
Core
Strategic leadership role strengthening the RX Records team through training, quality assurance, colleague development, and operational readiness programs.
Role type
Senior IC supervisor (training & quality operations)
Builds
Operational readiness, training effectiveness, and quality compliance for RX Records
Domain
Healthcare operations / Call center / Quality Assurance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training program design and facilitation, Quality Assurance auditing and monitoring, Process improvement, Performance metrics analysis, Stakeholder partnership, Succession planning
Preferred skills
Leadership and mentorship, Adaptability to changing priorities, Cross-functional collaboration, Microsoft 365 proficiency (Outlook, Teams, PowerPoint, Excel, Word), AI tool utilization
Technologies
Microsoft 365, AI-powered tools
Responsibilities
Lead design and implementation of onboarding and training programs; Establish and maintain quality strategy and monitoring programs; Partner with leadership to identify development opportunities and succession needs; Analyze quality trends to drive process improvements; Support cross-training and knowledge-sharing initiatives; Foster a culture of continuous improvement and operational excellence
Seniority
Senior, hands-on IC