Welcome Coordinator
Core
Front-desk coordinator creating an inclusive environment and managing clinic operations for older adults on Medicare.
Role type
Front-desk administrative coordinator
Builds
Seamless patient onboarding and daily clinic operations
Domain
Healthcare / Primary Care for Seniors
Deliverable
Product features (patient experience flow)
Required skills
Administrative task management, Phone etiquette, Electronic medical record (EMR) platform usage, Google Suite, Multi-lingual communication (Spanish/Polish/Russian)
Preferred skills
Customer service experience, College education
Responsibilities
Welcoming patients and guests, Conducting visit check-in and assisting with forms, Collecting co-pays, Updating patient information in EMR, Scheduling/rescheduling appointments, Managing phone lines and faxes, Maintaining cleanliness of waiting areas
Seniority
Individual Contributor, Entry to Mid-level