Supervisor, Customer Experience - Collections
Core
Lead and mentor a team of Customer Experience Representatives and Specialists to optimize cash collections and enhance the customer journey in accounts receivable.
Role type
Senior IC supervisor (collections/accounts receivable)
Builds
Cash collection strategies and customer experience processes for industrial gas customers
Domain
Industrial gas / B2B collections
Required skills
Team leadership and mentorship, Accounts receivable management, Credit policy enforcement, SAP/ERP system proficiency, Google Workspace proficiency, Strategic planning for collections, Stakeholder management
Preferred skills
Commercial collections experience, Bilingual Spanish, Knowledge of contract law and bankruptcy, Hardgoods product familiarity, Associate or Bachelor degree
Technologies
SAP, Google Workspace, Microsoft Office
Responsibilities
Develop and implement plans to achieve divisional accounts receivable goals, Provide training and education to CXRs and CXSs on credit policies, Coordinate credit sign-offs and support account reviews for compliance, Build alignment and resolve collection matters with customers, Identify dynamic staffing needs through performance evaluations and scheduling, Maintain close working relationships with Regional AVPs, DMs, and Account Managers
Seniority
Senior, hands-on IC