Outbound Call Center Rep (Remote)
Core
Contact Medicare Advantage and Medicaid members via phone to offer, explain, and schedule free in-home or virtual healthcare evaluations.
Role type
Outbound call center representative (Member Engagement Coordinator)
Builds
Scheduled healthcare evaluation appointments
Domain
Health insurance / Medicare Advantage / Medicaid
Deliverable
client delivery
Required skills
Persuasive communication, script adherence, rebuttal handling, metrics-driven performance, multi-system usage, appointment management
Preferred skills
Outbound call center experience, auto dialer experience, high-volume metrics environment experience
Responsibilities
Make 50+ outbound calls per hour using an automatic dialer system, follow approved scripts to explain services, meet daily productivity and quality goals, adjust and reschedule appointments, monitor performance results in reporting systems, report member complaints and escalations, adhere to HIPAA and privacy guidelines
Seniority
Entry-level, individual contributor
