Senior Manager, Operations Servicing Strategy (Hybrid)
Core
Lead operational transformation and strategic roadmaps for Capital One's US Card Servicing footprint, driving process improvements and technology investments to enhance customer service efficiency.
Role type
Senior Manager, Operations Strategy & Transformation
Builds
Scalable operational solutions and strategic roadmaps for a global operational workforce
Domain
Financial Services / Card Operations
Required skills
Strategic planning, People management, Process transformation, Data analysis, Change management, Agile delivery, Stakeholder influence, Operational excellence
Preferred skills
PMP, Lean, Agile, Six Sigma, Bachelor's Degree
Technologies
None explicitly listed
Responsibilities
Identify and drive transformation improvements across the US Card Servicing footprint; Lead the development of strategic roadmaps to harness platform capabilities; Lead a team of 3-5 associates across process and OSS job families; Collaborate with analyst and product teams to leverage data and technology for agent tools; Strengthen the analytical and critical thinking skills of the team.
Seniority
Senior, hands-on IC with leadership responsibilities
