Associate, Tech Operations
Core
Provide onsite customer support and technology operations for a geographically dispersed enterprise workforce, focusing on end-user support, incident management, and laptop/desktop device support.
Role type
Associate, Tech Operations (IT Support)
Builds
Operational reliability and seamless customer experiences for internal users
Domain
IT Operations / Enterprise Support
Required skills
Incident management, Change management, Problem management, Knowledge management, Endpoint management, Networking fundamentals (DNS, DHCP, TCP/IP), Scripting (PowerShell, Python, Bash), Desktop platform support (Windows, Mac, Mobile)
Preferred skills
Process management (ITIL), CMDB management, Support metrics tracking, Cloud/virtualization familiarity (AWS, GCP, Azure, VMware)
Technologies
Windows, Mac, Mobile Devices, PowerShell, Python, Bash, DNS, DHCP, TCP/IP, CMDB, AWS, GCP, Azure, VMware
Responsibilities
Monitor systems and dashboards to identify and escalate incidents; Document recurring issues and troubleshooting steps in knowledge bases; Assist with automation efforts via basic scripts and tools.
Seniority
Associate, entry-level IC