Assistant Relationship Manager
Core
Support dealer customers and sales partners by managing escalations, resolving administrative issues, and providing high-touch concierge service to ensure an iconic experience.
Role type
Assistant Relationship Manager (Dealer Sales Pod)
Builds
Dealer relationships and sales pod effectiveness
Domain
Automotive Finance / Dealer Services
Deliverable
client delivery
Required skills
Customer service, consultative selling, problem solving, multitasking, attention to detail, communication (phone/email), process management
Preferred skills
Associate's Degree, 2+ years of Sales or Customer Service Experience
Responsibilities
Serve as main point of contact for dealer customer service escalations; Manage and resolve outstanding dealer sales items (agreements, cancellations, title issues, receivables); Educate Dealer Customers on programs, tools, policies, and procedures; Collaborate cross-departmentally to solve problems and support business development.