Associate - Travel Call Center, Reservation Support Operations
Core
Operational lead for Reservation Support call center handling customer follow-ups and phone/email support to hotel supply partners.
Role type
Senior IC operations manager (call center)
Builds
Reservation support services for customers and hotel supply partners
Domain
Travel industry / BPO operations
Required skills
Operations management, BPO partner oversight, KPI tracking, cross-functional collaboration, process improvement, data-driven analysis, G Suite, Excel/Sheets
Preferred skills
Travel third-party supplier experience, advanced tech/admin skills
Technologies
G Suite, Google Sheets, Microsoft Excel
Responsibilities
Oversee day-to-day call center operations, manage BPO partner performance, resolve complex partner escalations, align with Supply and Agency teams, refine support processes, participate in special projects
Seniority
Senior, hands-on IC