QA Insight Specialist
Hybrid
Core
Analyze QA results to provide insights, manage appeals, and lead calibrations to improve business practices and service delivery.
Role type
Senior IC QA Insight Specialist
Builds
QA insights, appeal resolutions, and calibration frameworks for operations
Domain
Financial Services / Quality Assurance
Deliverable
dashboards & analysis
Required skills
Data analysis, statistical QA, scorecard management, stakeholder management, presentation skills, attention to detail
Preferred skills
Change management, Scorebuddy expertise, spreadsheet proficiency
Responsibilities
Review and analyze operation QA results; manage and respond to initial statistical QA appeals; conduct calibrations for different lines of business; present findings to senior stakeholders; provide feedback to managers on front-line QA improvements.
Seniority
Senior, hands-on IC