Principal Associate, Issue & Event Management Lead | Retail Bank Risk
Core
Lead risk event and issue management for Premium Products & Experiences and Capital One Shopping, guiding partners through breakdown scoping, containment, recovery, and root cause analysis.
Role type
Senior IC risk operations lead
Builds
Risk containment and recovery processes for retail banking products
Domain
Retail Banking / Risk Management
Required skills
Risk event lifecycle management, root cause analysis, stakeholder influence, data analysis, process improvement, regulatory exam support, Fuse system proficiency
Preferred skills
AI tool adoption, advanced spreadsheet analysis, GRC software experience, Lean/Agile/Six Sigma certification
Technologies
Fuse, AI tools, Spreadsheets
Responsibilities
Manage event and issue lifecycle including scoping and record creation; Partner with Risk Advisors and Legal to provide guidance on customer recovery; Guide business partners through root cause analysis; Coordinate priorities with partner dependencies; Analyze data to identify risks and trends for executive reporting; Provide Fuse training; Drive continuous process improvement opportunities.
Seniority
Senior, hands-on IC
