Director, Research & User Intelligence, Auto Finance
Core
Lead research and user intelligence initiatives to accelerate learning velocity for product teams in the auto finance sector, utilizing primary research, quantitative analysis, and agentic models for concept testing.
Role type
Director, Research & User Intelligence (Auto Finance)
Builds
Cumulative user intelligence, research/testing agents, continuous discovery programs, and experience measurement dashboards.
Domain
Financial Services (Auto Finance) + User Experience Research + Data Science
Deliverable
production ML models
Required skills
Human factors, digital product design, quantitative data analysis, primary research, agentic model configuration, cross-functional leadership, experience metrics definition, synthetic data utilization, automated research workflows.
Preferred skills
AI-enabled continuous discovery tools, performance management, career coaching, senior executive influence, expertise in Human Factors/Statistics/HCI/Psychology/Behavioral Economics.
Technologies
Agentic models, dashboards, synthetic data platforms, automated research workflows.
Responsibilities
Generate and maintain user intelligence to inform product strategy; configure agents for interviews and testing; manage continuous discovery programs with real and synthetic users; partner with CX teams to establish metrics and conduct analysis.
Seniority
Director, strategic leadership with hands-on technical execution.