Manager - Product Management - Travel Communication Platform
Core
Own the end-to-end strategy and product roadmap for Capital One Travel's multi-channel communications platform, evolving a foundational architecture into an intelligent, multi-channel engine for servicing and marketing.
Role type
Manager, Product Management
Builds
Email Templating Engine, SMS engagement strategy, AI-integrated communications, and a scalable self-serve system for partner teams.
Domain
Fintech / Travel / Customer Engagement
Deliverable
product features
Required skills
Strategic vision, roadmap definition, multi-channel strategy, AI integration, personalization at scale, platform migration leadership, cross-functional leadership, regulatory compliance integration
Preferred skills
Translating business strategy into consumer-facing digital products
Responsibilities
Chart strategic vision for multi-channel communications, scale the Email Templating Engine, define SMS strategy, pioneer AI integration, unlock personalization at scale, empower partner teams with self-serve tooling, drive complex platform migrations, define success metrics, champion well-managed design with Legal/Risk/Compliance
